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FREQUENTLY ASKED QUESTIONS
BY YOU...
HOW LONG DOES THE SENSORY DOUGH LAST?
Our homemade dough if stored in the tin provided with the lid tightly on when not in use should last 3-6 months.
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Top Tip - Wash hands before use, this will help prolong the lifespan of the sensory dough.
WHAT AGE ARE YOUR PRODUCTSÂ SUITABLE FOR?
Our Sensory Dough is suitable for children over 36 months.
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It should always be used under the direct supervision of an adult.
When not in use, dough should be kept out of reach from children.
ARE YOUR PRODUCTS SAFETY TESTED?
Yes!
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Your child's safety is our absolute priority.
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All of our Sensory Doughs are UKCA marked and have been sent to an independent UK lab to be tested to EN71 1-3 standards to ensure they conform to Toy (Safety) Regulations 2011.
WHEN WILL IÂ RECEIVE MY ORDER?
Due to the doughs being handmade, orders will be dispatched in 7-10 working days.
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All products will be sent via Royal Mail Tracked 48.
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It is your responsibility to ensure that all contact details are correct when placing your order.
WHAT IS YOUR RETURN/REFUND POLICY?
We are always ready to help if you have a problem with your order.
Please contact us at hello@simplesensoryuk.com, as soon as possible, if you are not satisfied with any items.
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We will accept returns and offer refunds excluding cost of delivery. If you contact us within 14 days of receiving your order and the product(s) is in an unused condition.
You will be liable for the cost of returning the goods to us and must ensure they are sufficiently packaged to prevent damage in transit (See T&C's for more info).
ARE YOUR PRODUCTS AND PACKAGING ENVIRONMENTALLY FRIENDLY?
Absolutely!!
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We are incredibly proud of our eco-credentials and extremely passionate that our impact on the environment is as small as possible. Therefore, all of our products and packaging can either be reused, recycled, or are biodegradable.
WHICH COUNTRIES DO YOU DELIVER TO?
We only deliver to England, Scotland and Wales.
WHAT IS THE SENSORY DOUGH MADE FROM?
Our Sensory Dough is made food safe, non toxic ingredients: WHEAT Flour, Salt, Cornflour, Cream of Tartar, Vegetable Glycerine, Vegetable Oil, Water, Food Colourings, Food Flavourings or Essential Oils and sometimes Biodegradable Glitter
DO YOU OFFER MILITARY OR NHS DISCOUNT?
Yes we do.
We offer 10% off all our products
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All we ask is you contact us by the below email address, stating you are Military or NHS and would like the above discount.
Cant find the answer you're looking for?
Get in tough and we'd be happy to help!